|Most orders are shipped within 1-4 business days. For more information on shipping, check out the FAQ|
Q: How does "Buy Three DVDs, Get One Free" work?
A: Choose one Free DVD for every three purchased in your order. Simply add one (1) DVD from the Free DVDs section to your cart for every three (3) DVDs that you are buying. Your shopping cart will adjust the prices automatically. It's just that easy.
Q: Why don't you ship same day any longer?
A: Due to the decline in DVD sales, we've had to scale back our operations. Shipping now takes place 2-3 times per week depending on volume.
Q: Are you going out of business?
A: Yes. After 15 years in the adult DVD business, Video Nation will be ending online DVD sales on December 15th, 2016. Get your orders in now while you can! Thank you everyone for your business!
Q: Is the business being sold? What will happen to customer records?
A: The business and/or assets such as inventory may be sold, but not customer data. Customer data will not be transfered but will be retained only as required by PCI and legal requirements, after which it will be destroyed.
Q: What if an item is out-of-stock?
A: Our site is updated in real-time as our inventory changes. Most of the items on our site are in stock! In the event that we do have to backorder an item, we will usually hold the order for a few days to receive the backordered item(s) and ship everything together.
Q: What are your shipping charges? (US/Domestic/APO/FPO)
A: All domestic orders are shipped via United States Postal Service Priority Mail with Delivery Confirmation. This includes orders shipping
to US military APO and FPO addresses as well as the US Virgin Islands and Puerto Rico.
This service averages 2-4 days delivery time. The shipping and handling charge is $6.95 per order regardless of the number of items.
Q: What are your shipping charges? (International)
A: International orders are shipped via International Priority Mail which average 10 business days. Occassionally we see delivery times as high as 15 business days due to customs delays. Orders to Canada are shipped at a flat rate of $23.95 regardless of the number of items. Orders to Europe and Australia are shipped at a flat rate of $32.95 regardless of the number of items. The cover art will be included, however the plastic cases will be removed when 3 or more DVDs are ordered.
If you need the cases, the shipping charge will vary depending upon the weight and destination.
Q: How are customs, duties and fees handled? (International)
By law we must include appropriate customs documentation declaring the package to be "merchandise" with the correct value (less shipping cost). Officials in the destination country may impose additional customs fees, duties and/or taxes (such as VAT) on your purchase. In any case, the customer is responsible for all customs, duties, taxes and other fees imposed in the destination country.
Q: What sort of packaging do you use? Will my mailman know that I'm buying Adult DVDs?
A: Your selections are sent in USPS supplied packaging. The return address will show as "V.N.I." For US orders, there is no indication of the contents on the outside of the box. International orders have the description of "DVDs" on the customs form.
Q: Are there any limitations on where my order can be shipped?
A: We may restrict certain subject matter to certain areas if we believe the content might be considered to be outside of the community standards. It is your responsibility to know and follow the local laws and community standards for your area when ordering from our website.
Q: Do you ship Internationally?
A: Yes. Presently we can ship to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Greece, Iceland, Ireland, Italy, Luxembourg, The Netherlands, Norway, Spain, Sweden, Switzerland and The United Kingdom. When checking out, use the comments field if necessary to complete your address.
Q: Can you ship to PO BOX, APO and FPO addresses?
A: Yes. Because we use USPS Priority Mail, we can ship to PO BOX, APO and FPO addresses.
Q: Which types of credit/debit cards do you accept?
We accept PayPal, Credit, Debit, Cash and ATM Cards issued by or bearing the logo of PayPal, Visa, Master Card, Discover or American Express. We cannot accept other payment cards such as "Switch" at this time.
Q: Can I pay by Cashier's Check or Money Order?
A: Yes. If you would like to use a cashier's check or money order to pay for your purchase, please send email to firstname.lastname@example.org for instructions.
Q: Can you send me a catalog by mail?
A: No. Sorry, because our product line changes so quickly we do not publish a paper catalog. Our selection changes New Releases are added while discontinued products sell out.
Q: What is your exchange policy for defective discs?
A: We will replace any defective item with the same title. If the same title is not
available, we will subsitute a similar item of equal value.
Please email email@example.com
if you need to exchange a defective item.
You must notify us within 15 days of receiving the defective product.
Q: What is your return policy?
A: Unfortunately, we cannot accept returned items. This is the industry standard and primarily due to the fact that DVDs are easily duplicated. If you have special circumstances under which you need to return any unopened items, please contact us first for a return authorization.
Q: The USPS Delivery Confirmation page says the Post Office
has not yet received my package (or some other mysterious message). Where is my order?
A: We use Delivery Confirmation, which is different from Tracking. The Post Office
is only required to scan the package when it is delivered. If it has been more than 5 business days (US) or 15 business days (International)
since we shipped your order and you have still not received it,
please contact us.
Q: How can I contact you?
When contacting us, please include your name and email address (or telephone number) so that we may respond to your inquiry.
- By Email
Email is the preferred method for contact. We make every effort to respond to all customer email promptly, typically within 1 business day.
Customer Service: firstname.lastname@example.org
- By US Mail
Please note this address is for mail only. We do not have any retail locations.
6185 S PECOS RD PMB #162
LAS VEGAS NV 89120
|The producers of all the products displayed and/or offered for sale on this website represent that all persons that appear in any visual depiction of actual sexually explicit conduct were over the age of eighteen years at the time of the creation of such.
(18 U.S.C Section 2257 Compliance Statement)
Copyright © 2001-2016 All Rights Reserved. ADULT VIDEO NATION is a Registered Trademark
You must be at least 18 years of age to access this site.
This site is Restricted To Adults (RTA). Accessing this page constitutes an acceptance of Terms of Service.
Questions? Contact Us